Return Policy

1. 30-Day Return Period

ELORASTY accepts eligible return requests submitted within 30 days from the date the order is confirmed as delivered.

Before sending any item back, please contact our customer support team at:

service@elorasty.com

Our team will review your request, determine whether the item qualifies for return, and provide the appropriate return instructions together with the authorized return address.

Please do not ship any jewelry back before receiving return authorization from us.

Packages sent without prior approval, or sent to an address that has not been provided by our support team, may be delayed, rejected, or unable to be processed.

2. Conditions for an Eligible Return

Except where a product arrives damaged, defective, incorrect, incomplete, or where applicable law provides additional rights, items returned for personal-preference reasons should generally meet the following conditions:

  • Unused or maintained in like-new condition

  • Free from visible wear, scratches, breakage, or customer-caused damage

  • Not altered, modified, or repaired

  • Returned with all parts originally supplied

  • Returned with all included accessories

  • Returned with original clasps, chains, extension chains, charms, pendants, beads, crystal components, or other removable elements

  • Returned with care cards, product inserts, or instructions where supplied

  • Returned in the original protective packaging whenever reasonably possible

Proof of purchase, including an order number or order confirmation, may be requested.

Because ELORASTY jewelry may feature crystal settings, fine chains, delicate clasps, decorative charms, polished metal surfaces, bead strands, stone-set details, and other fragile components, all returned pieces should be packed carefully to help protect them during transportation.

Returned products may be inspected before any refund is approved.

3. Opened, Tried-On, or Used Jewelry

Opening the packaging does not automatically prevent an item from being returned.

However, where permitted by law, jewelry returned for personal-preference reasons after being opened, handled, tried on, or used may be subject to a condition inspection.

Returned products should not show evidence of:

  • Excessive wear

  • Misuse

  • Customer-caused breakage

  • Unauthorized cleaning

  • Unauthorized repairs

  • Alterations or modifications

  • Missing components

  • Improper storage

  • Improper handling

  • Damage caused after delivery

For earrings or other jewelry that may be subject to hygiene-related restrictions, return eligibility may depend on whether the product has been worn, used, or otherwise handled beyond what is reasonably necessary to inspect it.

Any hygiene-related or product-specific return limitations will be subject to applicable law and any conditions disclosed before purchase.

Where legally permitted, a reduction in refund value may apply if customer handling has caused a measurable loss in the item's value beyond what was reasonably necessary to examine the product.

4. Items That May Not Qualify for Return

Where allowed under applicable law, certain items may be excluded from preference-based returns, including:

  • Personalized or custom-made jewelry

  • Gift cards

  • Products clearly identified as final sale

  • Worn earrings or other hygiene-sensitive items where restrictions were disclosed before purchase

  • Jewelry damaged through misuse or improper handling

  • Items altered or repaired without authorization

  • Products missing substantial components because of customer handling

  • Other products specifically identified as non-returnable before purchase

Any product-specific exclusions will be displayed on the relevant product page or otherwise communicated before a return is approved.

Nothing in this section is intended to limit consumer rights that cannot legally be excluded or restricted.

5. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your ELORASTY order as soon as reasonably possible after delivery.

Prompt inspection is especially important for delicate jewelry such as:

  • Crystal bracelets

  • Beaded bracelets

  • Necklaces

  • Earrings

  • Fine chains

  • Pendants

  • Charms

  • Clasps

  • Extension chains

  • Stone-set jewelry

  • Crystal-set decorative pieces

  • Closure and fastening components

Please contact us promptly if your order arrives:

  • Broken

  • Bent

  • Scratched

  • Damaged

  • Defective

  • Incorrect

  • Missing accessories

  • Missing components

  • Incomplete

To help us review the issue efficiently, we may ask you to provide:

  • Your order number

  • Product name

  • Clear photographs of the jewelry

  • Images of the inner protective packaging

  • Images of the external shipping package

  • A photograph of the shipping label, where available

  • A short video demonstrating the problem, where relevant

For jewelry-related issues, video evidence may be particularly useful for situations involving:

  • A clasp that does not close correctly

  • A disconnected or broken chain

  • A loose connector

  • A damaged bracelet closure

  • A detached crystal or charm

  • A loose pendant

  • A defective fastening mechanism

  • A separated decorative component

After reviewing the information provided, we will advise you of the appropriate resolution based on the circumstances, this policy, and applicable consumer law.

6. Basic Checks Before a Return

For certain reported functional concerns, our support team may first suggest reasonable product checks before arranging a return.

For jewelry, these checks may include:

  • Confirming that a clasp is properly aligned

  • Checking whether a bracelet or necklace chain is tangled

  • Confirming detachable components are securely connected

  • Checking earring backs or closures

  • Inspecting connectors or extension chains

  • Reviewing product instructions or jewelry-care guidance

If a crystal, clasp, chain, setting, or decorative component appears structurally damaged, we may request photographs or additional information to better understand the issue.

You are not required to continue wearing or using any jewelry item that appears damaged, unsafe, or unsuitable for normal use.

7. Return Shipping Costs

For preference-based returns, customers will generally be responsible for return shipping costs where permitted by applicable law.

Examples include:

  • Change of mind

  • Selecting an unsuitable size

  • Choosing the wrong color, finish, or style

  • No longer wanting the product

  • The jewelry not matching personal styling preferences

  • Other reasons unrelated to an error by ELORASTY

If ELORASTY confirms that an item was:

  • Damaged during delivery

  • Defective

  • Incorrectly supplied

  • Incomplete

  • Otherwise legally eligible for seller-paid return costs

we will provide the relevant return or resolution instructions.

Please do not independently purchase unusually expensive shipping services or arrange an unrequested return before receiving instructions from our support team.

8. Original Shipping Charges

Original shipping charges are generally not refundable for preference-based returns unless:

  • ELORASTY expressly states otherwise

  • The return resulted from an error by ELORASTY

  • The item arrived defective, damaged, or incorrectly supplied

  • Applicable law requires the original shipping charge to be reimbursed

9. Authorized Return Address

The appropriate return location may differ depending on factors such as:

  • Product type

  • Fulfillment center

  • Customer destination

  • Warehouse location

  • Logistics arrangements

  • The reason for the return

For this reason, customers should not send returns to our registered company address unless our support team specifically instructs them to do so.

Once your return request has been reviewed and approved, ELORASTY will provide the correct return address and applicable shipping instructions.

10. Packaging Returned Jewelry

ELORASTY products may include crystal stones, polished beads, fine chains, delicate clasps, pendants, charms, connectors, decorative settings, removable components, and other fragile jewelry details.

Returned products should be packed securely to reduce the risk of damage while in transit.

Where reasonably possible, the return package should contain all items originally supplied, including:

  • The main jewelry item

  • Clasps and fastening components

  • Earring backs, where applicable

  • Extension chains

  • Pendants

  • Charms

  • Detachable decorative elements

  • Included accessories

  • Product inserts

  • Care information

  • Original protective materials

  • Original product packaging

  • Any other components included with the order

Crystal bracelets, necklaces, and other delicate jewelry should be protected against movement, tangling, bending, scratching, impact, or crushing inside the parcel.

For preference-based returns, customers are responsible for packaging the returned item appropriately for shipment.

11. Missing Accessories or Components

Where allowed by applicable law, a refund may be reduced if a returned product is missing parts or accessories originally supplied with the item.

Examples may include:

  • Earring backs

  • Extension chains

  • Clasps

  • Pendants

  • Charms

  • Crystal components

  • Detachable decorative pieces

  • Connectors

  • Included accessories

  • Product inserts

  • Protective packaging

  • Other components supplied with the jewelry

Any deduction will depend on the specific circumstances of the return and applicable legal requirements.

12. Inspection of Returned Items

After a returned item reaches the authorized return location, it may be inspected to verify:

  • Product identity

  • Return eligibility

  • Overall condition

  • Reason for return

  • Included accessories

  • Included components

  • Condition of crystals, chains, beads, clasps, connectors, settings, decorative accents, and other delicate elements

Approval of a return request does not necessarily mean that a refund has already been approved.

A final refund decision may be made after the returned product has been received and inspected.

13. Refund Processing

When a return is approved following inspection, the refund will normally be issued to the original payment method.

After ELORASTY submits the refund, your bank, card issuer, payment processor, or other financial institution may require additional time before the funds become visible in your account.

Processing periods vary depending on the payment provider and are outside the direct control of ELORASTY.

14. Possible Refund Adjustments

Where legally permitted, a reasonable reduction may be applied to a refund if the returned product has lost value because of:

  • Missing accessories

  • Missing components

  • Excessive use or wear

  • Customer-caused scratching

  • Customer-caused breakage

  • Improper handling

  • Unauthorized modification

  • Unauthorized repair

  • Improper cleaning

  • Damage occurring after delivery

Any adjustment will be assessed individually based on the condition of the returned jewelry, the circumstances of the return, and applicable law.

15. Exchanges

Exchange availability depends on current inventory.

Because ELORASTY jewelry may be offered in different:

  • Colors

  • Crystal combinations

  • Sizes

  • Finishes

  • Shapes

  • Bracelet styles

  • Jewelry designs

  • Product variations

the preferred replacement item may not always be available.

Where a direct exchange cannot be completed, the most practical option may be to:

  1. Request a return for the eligible item.

  2. Complete the authorized return process.

  3. Place a new order for the preferred design or variation.

Please contact customer support before sending a product back for exchange.

16. Order Cancellations

If you would like to cancel an order, please contact us as soon as possible after placing it.

Email: service@elorasty.com

We will make reasonable efforts to cancel your order before fulfillment begins.

However, cancellation cannot be guaranteed after an order has entered any of the following stages:

  • Processing

  • Picking

  • Packing

  • Protective jewelry packaging

  • Fulfillment

  • Shipment preparation

  • Dispatch

If the order has already been shipped, you may need to wait until delivery and then follow the applicable return procedure.

17. Refunds for Successfully Canceled Orders

If an order is successfully canceled after payment has already been processed, the applicable refund will generally be returned to the original payment method or another method permitted by the relevant payment provider.

Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

18. Refused or Unclaimed Shipments

Refusing a delivery does not automatically entitle an order to a full refund.

If a shipment is refused, left unclaimed, or returned to the sender, please contact ELORASTY so we can review the circumstances, including:

  • Delivery status

  • Carrier charges

  • Condition of the returned package

  • Condition of the jewelry

  • Return eligibility

  • Any other relevant circumstances

Where permitted by applicable law, reasonable shipping or return expenses may be deducted from a preference-based refund when those costs result from refusing or failing to accept an otherwise valid delivery.

19. International Returns

International returns may involve additional considerations, including:

  • Return shipping expenses

  • Customs procedures

  • Carrier requirements

  • Required documentation

  • Longer transportation times

Crystal bracelets, stone-set jewelry, fine chains, and other delicate products may also require additional protective packaging during international return transportation.

Please contact ELORASTY before sending an international return.

Except where responsibility cannot legally be excluded, ELORASTY is not responsible for unnecessary customs fees, additional shipping costs, or other expenses resulting from a return being shipped without following the instructions provided by our support team.

20. Consumer Rights

This Return & Refund Policy supplements applicable statutory consumer protections and does not replace them.

Depending on the country, state, province, or region in which you live, you may have additional legal rights relating to:

  • Defective products

  • Product conformity

  • Damaged items

  • Repairs

  • Replacements

  • Returns

  • Refunds

  • Cancellation rights

  • Withdrawal rights

Nothing in this policy is intended to waive, remove, or limit any consumer right that cannot legally be excluded.

Where mandatory consumer protection laws provide customers with greater rights than those stated in this policy, those statutory rights will continue to apply.

21. Contact ELORASTY

If you have questions regarding a return, refund, exchange, damaged item, defective jewelry, incorrect product, incomplete order, or cancellation request, please contact us.

Brand: ELORASTY

Website: elorasty.com

Legal Entity: Shenzhen Jiayi Technology Co., Ltd.

Registered Address:
Room 301, Building 3, Jiangangshan No. 1 Garden, Buxin Community, Xin'an Subdistrict, Bao'an District, Shenzhen

Customer Support Email: service@elorasty.com

For order-related inquiries, please include your order number and the email address used when placing the order.

For damaged crystal bracelets, necklaces, earrings, chains, clasps, beads, charms, crystal settings, or other delicate jewelry, please also provide clear photographs showing both the product and its packaging.

For your security, please never send complete credit card numbers, CVV/security codes, passwords, or other sensitive account credentials by email.

elorasty.com is operated by Shenzhen Jiayi Technology Co., Ltd.