Contact Us
Welcome to ELORASTY.
We want every part of your shopping experience—from discovering a crystal bracelet to receiving your jewelry—to feel clear and well supported. Our customer care team is available to assist with product information, order updates, shipping questions, returns, damaged or incorrect items, after-sales requests, and business inquiries.
For assistance, please use the official contact information below.
Customer Care
For general questions or support with an existing ELORASTY order, please contact:
Email: service@elorasty.com
Our team reviews customer inquiries carefully and aims to respond within 24–48 business hours (1–2 business days).
If your message concerns an existing order, including your order number will help us locate your purchase more efficiently.
For jewelry-related questions, it is helpful to provide:
-
Product name
-
Order number, where applicable
-
A brief explanation of your question or concern
-
Clear photographs when relevant
-
A short video if the issue involves a clasp, chain, crystal setting, bracelet connection, charm, or other functional detail
Providing complete information helps our team understand the issue and respond more effectively.
Support Availability
Customer Support Email: service@elorasty.com
Customer Service Hours:
Monday–Friday, 9:00 AM–5:30 PM (Eastern Time, ET)
Messages received outside normal support hours will be reviewed during the next available business period.
Response times may occasionally be longer during holidays, major promotional events, new collection launches, or periods of unusually high inquiry volume.
Orders, Delivery & After-Sales Assistance
Our customer service team can assist with matters such as:
-
Order status and tracking
-
Shipping and delivery questions
-
Crystal bracelet and jewelry information
-
Product care guidance
-
Material and finish information
-
Damaged or defective products
-
Incorrect or incomplete orders
-
Returns and after-sales requests
-
Product specifications and available variations
-
Business or wholesale inquiries
For order-related support, please include both your order number and the email address used during checkout.
If a crystal bracelet, necklace, earring, charm, or other jewelry item arrives damaged, incorrect, or incomplete, please contact us promptly and include clear photographs of both the product and its packaging.
Jewelry & Product Support
ELORASTY offers a curated collection of crystal bracelets and other jewelry designed for personal styling, gifting, and everyday wear.
Our team can provide information regarding:
-
Bracelet dimensions and sizing
-
Necklace or chain length
-
Materials and finishes
-
Crystal and stone details
-
Clasps and fastening systems
-
Jewelry construction
-
Product variations
-
Included accessories
-
Jewelry care
-
Recommended handling
-
General product information
Because specifications can differ between individual jewelry designs, please include the exact product name when contacting us.
Business & Wholesale Opportunities
ELORASTY welcomes inquiries from retailers, distributors, commercial buyers, jewelry businesses, boutiques, and other potential partners.
For wholesale purchasing, distribution, bulk orders, or other commercial opportunities, please contact:
To help us route your inquiry, please use one of the following subject lines:
Subject: Business Inquiry
or
Subject: Wholesale Inquiry
Where possible, please include:
-
Company name
-
Market or region
-
Expected order volume
-
Type of products you are interested in
-
Brief description of the proposed cooperation
Corporate Information
Brand: ELORASTY
Website: elorasty.com
Legal Entity: Shenzhen Jiayi Technology Co., Ltd.
Registered Address:
Room 301, Building 3, Jiangangshan No. 1 Garden, Buxin Community, Xin'an Subdistrict, Bao'an District, Shenzhen
Customer Support Email: service@elorasty.com
elorasty.com is owned and operated by Shenzhen Jiayi Technology Co., Ltd.
Shenzhen Jiayi Technology Co., Ltd. is responsible for the operation of the ELORASTY online store, customer service, order coordination, and related e-commerce activities.
Whether you are choosing a crystal bracelet, looking for information about a jewelry piece, tracking an order, or requesting after-sales assistance, our team aims to make the process straightforward and easy to understand.
For any additional questions, please contact us at:
Thank you for choosing ELORASTY.
ELORASTY — Crystal Details, Refined for Every Moment.